Mac Mini FAQ

Why don’t I have administrator access?

Mac Mini servers are provided as a managed service. Administrator access is restricted to help maintain system stability, security, and uptime.

Why can’t I install applications into the Applications folder?

Applications should be installed in the Desktop Applications folder provided on your server. The system Applications folder is restricted.

Can I restart my Mac Mini?

Yes. You may restart your Mac Mini as needed. After restarting, wait a few minutes for the system to come back online before reconnecting through NoMachine.

Can I shut down my Mac Mini?

No. Shutting down your Mac Mini will make it inaccessible remotely. If you need to resolve an issue, use Restart instead.

Can I change my password?

Yes. We recommend changing your password regularly.

Please note that we cannot recover or view your password after it has been changed.

Can I install Chrome extensions?

Yes. Chrome extensions can be installed normally through the Chrome Web Store.

Why is Macs Fan Control installed?

Macs Fan Control is used to manage cooling and airflow within our infrastructure. Please do not modify its settings.

What should I do if NoMachine won’t connect?

• Verify your Host/IP Address.
• Verify your username and password.
• Wait a few minutes if the Mac was recently restarted.
• Contact support if the issue persists.